Small business phones were once very basic. They consisted of a keypad or dial and a dial tone. Buttons were used for changing between lines as well as putting callers on hold. These days, small business phones have more features and have greatly advanced. Small business phones are now connected to the company’s network and are able to connect to the Internet. Callers are automatically routed to the person or department. Employees are always able to stay in touch and can easily take their office calls wherever they are. There are many services available to help small businesses run more effectively and help compete with larger businesses.
However, small business phones can also be combined with computers and data networks. This allows for enhanced collaboration that is not limited to voice. IP-based phones, Internet Protocol, allow users to use voice, video, web conferencing and other integrated communications for valuable team tools. It is easy for employees to communicate via long distance, which allows quicker decision-making and other benefits.
VoIP, Voice over Internet Protocol, handles data, phone and video information by bundling it into a single unified service. This allows the client to do more with a lot less. Business VoIP solutions allow small business owners to stay flexible by using an online-based phone system. It allows business networks to be accessed at work and home.
Nowadays, small business phones should be tailored to employees on-the-go. Employees should be able to access their work information and be reached at all times. Employees can work from home, out of hotels, at the airport and many other locations. It is important, though, to reach your employees with relative ease. With this type of phone system, workers can combine all incoming calls to a single phone number, making it easier to receive calls wherever they are. Combining technology for customer contact centers allow small business phones to offer customers a number of ways to reach the business. Various contact center technology options include phone, fax, chat and email. Through these methods, customer support teams are able to provide a quicker, targeted service.
Voice and web conferencing helps businesses reduce travel costs and increase productivity. In addition, these types of systems are environmentally friendly, which customers value. Phone charges are greatly reduced as well. Voice-data combination networks make it easier for management and installation. Messages that are sent in unification also greatly reduce the duration of time spent managing messages by employees.
Finding the ideal small business phone system for your business requires some research and shopping around. When evaluating a phone system, it is important to consider what the users require. Features to think about include intercom, paging, videoconferencing, wireless IP phones, unified messaging, notifications and more. Once a new phone system is picked out, it is important to realize that the company will change significantly. It is best to consult with a provider to confirm that your choice of phone system best meets your company’s business goals.